We are one of the fastest growing IT Company and now we are looking for a dynamic people to fill up the positions of:
ISO & Service Quality - Jakarta
Responsibilities
- Assist the Superior in maintaining Acer Customer Service Management System (ACMS) consistently which comply with ISO 9001:2008 requirements, and facilitating culture of quality and continuous improvement in Acer Customer Service.
- Assist Superior in arranging ACMS documentation in order to ensure the quality manual, procedures, and work instruction are aligned with ISO requirement.
- Assist Superior in conducting internal quality audit in order to ensure every internal auditor has appropriate auditing competency.
- Assist departments in implementation of Acer Care Management System so as to ensure each procedures and work instructions are complied by every department.
- Facilitate and assist Quality Improvement Team in achieving improvement projects.
- Assist Superior in monitoring the implementation of Service Standard in order to be aligned with the agreed procedure.
- Male, maximum age 32 years old
- Minimum Bachelor Degree in Management or Technical,
- Minimum 3 years experiences in quality management system (ISO 9001:2008) preferably from Service Industry
- Good communication and interpersonal skill
- Willing to travel frequently
- Having a teaching skill will be advantage
- Self-motivated and initiative, combined with an analytical mind and logical / firm judgment, good problem solving skills.
Job Purpose
- To handle all GA administration task and business trip arrangement to ensure the smoothness of daily operation and services excellence for all Acer Staff.
- Verify all incoming invoice in order to ensure that all invoice & supporting documents are valid and in line with procedure
- Produce official letters (visa, letter of employment, glasses application, passport etc.) in order to meet user needed
- Control & monitor the utility of meeting room, office stationary, water and sundry in order to ensure the usage of them effective and efficient
- Administer all GA transaction process (telephone & electricity bill, toll, petrol, etc.) in order to record data accurately.
- Assist superior in maintain Acer office facility (equipment, furniture, building, etc) to support daily operation
- Arrange business trip from ticketing until accomodation to ensure the smoothness of the process
- Female, maximum 33 years old, good appearance
- Minimum Bachelor Degree majoring Administration/ Management/ Accounting with minimum GPA of 3,0
- Experienced in HR & GA administration with deep exposure in business travel arrangement & claim processing
- Experienced handling administration tasks (claim processing & verification, letters, filling, etc.)
- Fast learner and able to work under pressure & under fast-pace environment
- Detail oriented and well-organised person
- Good communication & interpersonal skills
- Customer service excellence
- Speaks Chinese will be an advantage
- Analyze and handle all issues which related to Server technical and quality issues in order to support the technical and quality solution in a proper manner and aligned with the prevailing procedure.
- Handle all special case unit problem which can not be solved by engineer that related to technical, product, and quality issue so as to meet customer expectation.
- Escalate all of the special case unit which related to quality issues to Asia Pacific team so as to achieve the compliance level.
- Provide recommended solution to On Site Service regarding special unit case to be repaired in order to meet the agreed level of SLA & CSI.
- Develop and provide technical training modules as curriculum needed in order to level up engineer and front liner’s skills
- Conduct training for product and technical update to engineer and technical group in order to improve their performance so as to support the achievement of department objective
- Perform random testing on RMA unit before sending to local vendor in order to ensure QC process by engineer accurately
- Review and conduct testing on new product in order to ensure the availability of information (specification & feature ) and general trouble shooting of the new product
- Provide quality report (local and global) to be submitted to Superior for reviewing and decision making process
- Work closely with corporate sales in term of testing on unit, technical support, and unit installation in order to ensure availability of after sales service and brand awareness
- S1 graduated with major Information Technology and minimum GPA 3,0
- Experiences in handling server hardware with deep exposure in commercial project
- Proficient in maintain and fixing broken server hardware
- Good communication and interpersonal skill
- Experience in conducting training will be advantages
- Willing to work at night, as per the requirement
- Excellent customer service
Responsibilities
- Maintain, test, and monitor business applications, including coordinating the installation of computer programs and systems
- Ensure that project deliverables meet users’ requirement and expectations
- Monitor the business benefit in order to realize process improvements
- Ensure that projects are implemented in accordance to standard methodology and follow the best practice
- Maintain business production system (applications, interfaces, workflow, alert, etc.) to support the availability and continuity of business operation
- Monitor the business production system performance to ensure user/customer satisfaction
- Follow up and resolve user request and issue from assignment to completion
- Provide business process consultancy to the business users in order to seek for better business solution
- Train users to work with computer systems and applications
- Maintain and document user profile/authorization with regard to IT business applications
- Perform necessary user account review with respect to employee mutation or resignation
- Ensure new application developed is compatible with the existing infrastructure
- Develop, document and revise system design procedures, test procedures, and quality standards
- Determine computer software or hardware needed to set up or alter system, also liaise with system administrator for verification
- Male / Female, max. of 27 years old
- Bachelor degree majoring in Information Management / Engineering / Science from reputable University
- Min. 1 year experience in SQL or Microsoft .NET
- Skills in programming (.NET, SQL Server) is essential
- Exposure to business process knowledge (ERP, CRM) is an advantage
- Self-motivation and initiative, combined with an analytical mind and logical/firm judgment
- Good problem solving skills
- Strong understanding of available and emerging technologies is essential
Mail -- SO-SQ -- GA&TE -- SLS -- SS
