Citibank, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. A career with Citibank has much to offer. Citibank provides professional challenges and opportunities to excel in the world of banking. We are the most respected global financial services firm, with the broadest distribution, and the best brand, and the broadest array of product.
Citi Indonesia Management Associates - Jakarta
Description
- The Citi Indonesia Management Associate program is designed as a common platform for graduate hires across Institutional Clients Group (ICG) and Global Consumer Group (GCG) businesses/functions. Associates will be introduced to broad-based foundation of all ICG and GCG products as well as elective offerings for specialist paths. They will obtain actual industry experience by being assigned to different industry groups as part of their learning to become a universal banker. They will gain in-depth insights into varieties of products and services that are offered by Citi Indonesia through a series of carefully planned informal and formal trainings by senior managers in ICG and related functions.
- ICG core business includes treasury, cash management, trade and security services, corporate and structured finance, and investment management. We provide comprehensive financial solutions to a wide range of customers that include local corporations, state owned enterprises, commercial businesses, and multinational companies.
- GCG core business includes credit cards, consumer lending, savings & deposits, investment products and treasury products. GCG is a pioneer in the Indonesia credit card industry. We continuously provide innovative and value added programs to our customers. We also provide our customers with industry-leading technology, a strong country presence and a powerful global franchise through Citibank.
- Minimum of Master degree from respectable universities
- Minimum GPA of 3.25 from 4.0 scale
- Any major is welcome, preferably Management, Commerce, Finance, Accounting, and/or Marketing
- 0 - 2 years of experience
- Proficiency in English
- Proactive, flexible attitude, able to multi-task, team-player, motivated and driven
Description
Branding
- Markov - Card and Mother Brand
- To ensure the project set up for every month is being prepared smoothly and update the vendor for any changes required in the questionnaire
- To monitor and follow up the result by delivering:
- Monthly local and regional KPI reporting (delivered at the latest 1 month after the end of current month)
- Quarterly analysis (delivered at the latest 2 months after the end of current quarter)
- To achieve a MB UBA of 87% and MB preference of 16% by the end of 2012
- To achieve a credit card UBA of 88% and credit card preference of 24% by the end 2012
- Markov - Citigold
- To ensure the project set up for every month is being prepared smoothly and update the vendor for any changes required in the questionnaire
- To ensure a high quality result of research operation which will be measured by number of complaints/issued during and after the research
- To monitor and follow up the result by delivering:
- Quarterly local and regional KPI reporting and analysis (delivered at the latest 2 months after the end of current quarter)
- NPS Top Down
- Result dissemination and liaise with business for action planning.
- NPS Bottom Up
- To liaise with business to identify the most critical touch points.
- To manage daily operation/ oversee interview process.
- To deliver a monthly KPI reporting and quarterly full report.
- To manage the quarterly feedback loop process and action planning.
- Banking - Compliance Mystery Shopping
- To liaise with vendor for fieldwork execution and ensure the fieldwork is done properly and questionnaire is filled as per actual event.
- BBL Mystery Shopping
- To liaise with vendor for fieldwork execution.
- To manage the feedback loop process and action planning. Reporting will be conducted on an ad-hoc basis with full report delivered 3 weeks after the program completed. Individual visits will be reported on a weekly basis to relevant product team and Marcom team.
- Manage vendor bidding and selection.
- Monitor research operation including fieldwork monitoring, data analysis and reporting.
- Competitive Scan
- To deliver a daily report of financial industry ATL advertising comprises of retail banking, credit card, and consumer finance.
- To deliver a monthly report, delivered at the latest 1 month after the current month ends.
- Competitive Intelligence
- To deliver a quarterly rate benchmarking for several banking products.
- Have an ability to handle data
- Methodological and well organized, with good numerical, analytical and problem-solving skills
- Excellent communication skills and the ability to give clear instructions
- Excellent people skills and a friendly manner
- Have the ability to take responsibility and handle pressure
- Patient and persistent
Description
- Responsible for achieving individual revenue targets
- Maintain and service a portfolio of established, small to moderately complex clients on a day-to-day basis
- Continuously provide clients with useful and timely market information
- Continuously provide clients with customized solutions
- Liaise with structurers on more complex hedging needs
- Senior members will assess clients' needs for present and future GLOBAL MARKETS products, including cross-selling of other products
- Responsible for resolving GLOBAL MARKETS-related problems for customers
- Make face-to-face customer calls either independently or jointly with RMs
- Coordinate with RMs in developing the account relationship
- Lend support to team members to ensure excellent team work
- Foster open communication with team members to ensure minimal miscommunication
- Responsible for preparing internal/external reports for the team
- Minimum of Bachelor Degree
- Fluent in English
- Has minimum 4 years of experience in banking industry
Description
- Liaise with HR People Planning, Marketing/Product Manager, DM and Sales team to develop Telesales capacity plan (sales target) related to the particular marketing program handled.
- Liaise with Marketing Product and/or Portfolio Manager and DM to ensure program offer as well as the quantity and quality of data base are sufficient and timely dropped to Telesales unit.
- Liaise with MIS/Data Analytics for DB campaign process, distribute the base to Division Telesales Manager and further assist Sales team on tracking and reviewing the effectiveness use of DB for the particular marketing program handled.
- Manage to get the SOK (System Of Knowledge) continuously updated and taking ownership on the end to end process of the particular assigned marketing program (program offer, sales script, sales quality delivery, etc) by liaising with Sales team, Marketing/Product Manager, Credit Initiation, Citiphone, Quality Control, MIS/Data Analytics, and People Planning.
- Assist Business Development Manager on liaise with Marketing/Product Manager for the initial program development as well as set up the internal process up to incentive scheme proposal.
- Liaise with MIS/Data Analytics to provide marketing/product analysis and conduct feedback session to sales team and all related party based on program offer, process and sales result.
- Develop and maintain good relationship with all related unit (sales and support) in both internal and external unit.
- Responsible for other duties as required by business
- Candidate must have 2 - 3 years of relevant Marketing and Sales processes experiences.
- Possess min. S1 degree from a reputable university.
- Has strong passion in sales/ marketing, and highly self-motivated in handling pressure to achieve targets.
- Possess excellent data analytics, interpersonal skills and good presentation skills, good in verbal and written English.
- Has experience in sales is preferred.
Should you interested please submit your application to Citibank Indonesia at link below. Your resume will be treated confidentially.
CIMA | CI | CS | BA