Citibank, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. A career with Citibank has much to offer. Citibank provides professional challenges and opportunities to excel in the world of banking. We are the most respected global financial services firm, with the broadest distribution, and the best brand, and the broadest array of product.
Customer Service 1 - Jakarta (Kelapa Gading)
Customer Service 2 - Jakarta (Sastra Graha)
Description
Major Job Responsibilities
Major Job Responsibilities
- Track performance in meeting service level standards through preparation of MIS reports.
- Assist the Branch Customer Service Manager to provide competent and timely service to clients.
- Work towards higher productivity through preparation of relevant reports.
- Ensure that there is timely follow-up on daily overline reports.
- Ensure credit decision on overdrafts and check purchases are within authorized credit limits.
Management Responsibilities
- An individual contributor
Accountability / Scope / Complexity
- Adhere to corporate procedures and policies (including credit policy related to Branch process).
- Ensures that all transactions processing are complied with the Compliance Policy
Qualifications
- Female / Male
- Min. Bachelor Degree
- Strong in communication skill
- Service oriented
Description
Major Job Responsibilities
- Handle complex inquiries
- Provide transactional processing support for respective product
- Provide creative solutions to reduce errors and to ensure adherence to audit and control policies
- Provide back-up coverage for team members and assist team members during high volume periods
- Utilize technical knowledge in order to deliver quality service and achieve operating efficiency
- Participate in activities related to compliance with procedures and control
- Minimize risk to the bank through increased knowledge of procedural requirements
- Maintain awareness of product changes and system enhancements
- Establish proper check and control through daily review tickets to manage better control, GL monitoring, follow up all outstanding sundries, review report and monitor DCFC.
- Responsible to manage and review the Key and Combination record and Telkee management.
- Carefully and in a timely manner self-assess all branch processes to ensure compliance with policies / regulations and identify / surface issues to be monitored under the Management Awareness Rating System (MARS) while ensuring proactive corrective actions.
Management Responsibilities
- Lead a team of cash service staff
- Motivate, train and supervise team of branch cash support staff to ensure that staff are able to provide competent and timely service to clients
- Maintains an open two-way communication among co-worker, subordinate or superior in order to achieve a conducive working environment
Accountability / Scope / Complexity
- Erroneous decisions affects financial performance of the business
- Accountable for managing operating losses within the established threshold for the respective levels
- Ensures compliance to all Citibank policies/compliance/procedures and other regulatory requirements to protect both bank's and customers assets
Qualifications
- Female / Male
- Min. Bachelor Degree
- Accurate
- work in details
- High Integrity
- Service oriented
Teller 2 - Surabaya (Darmo Park)
Teller 3 - Jakarta (Sastra Graha)
Teller 4 - Jakarta (Sudirman)
Description
Regular
- Bank Draft Transactions: CBP ENCASHMENT, Bank Draft Issuance, TC Sale, Check Collection.
- Bank Charges: Telex Fee, Withdrawal Fee, Closing Account Fee, Collection Fee.
- Card Transactions: Card Payment, Cash Advance.
- Time Deposit: TD transaction debit account and pay cash.
- Transitory Account: Sundry Account Liquidation.
- Cash In/Out: Teller and Teller, Teller and Vault.
- Ensure that teller box is opened under dual control - with supervisor.
- Ensure that cash position opening same as previous cash closing - by doing a bundle counting.
- Ensure that teller activities will be started after teller id is activated by supervisor
- Maintain awareness of the security in customer area as well as in teller area - by monitoring customer queue and adhering the limited teller premises access.
- Ensure that maximum drawer limit for service to customer as per Memo Teller Overnight & Stamp.
- Do the balancing by reconcile the money against the cash position SABRE TELLER proof report.
- If any difference occurred - pass the difference to individual difference account TELLER through DE with appropriate approval.
- Print SABRE TELLER proof transaction report for the day.
- Input individual teller cash position into the SABRE TELLER and print it out.
- Execute the final proofing.
- Follow the required cash count - i.e supervisor cash count or cross cash count with other teller.
- Ensure that individual TELLER box is properly locked under dual control custodian with supervisor
- Ensure that the individual key is saved keeping in dual control tell-key
- Ensure that all tickets, transaction forms and or transaction documents are microfilmed and filed properly
- Review completeness of the tickets, transaction forms and or transaction documents to ensure its compliance with the requirements and input to MIS
- An individual contributor
- Ensures compliance to all Citibank policies/ compliance/ procedures and other regulatory requirements to protect both bank's and customers assets
- Erroneous decisions affects financial performance of the business
- Female/ Male
- Min. Bachelor Degree
- Accurate
- Work in details
- High integrity
- Service oriented
Should you interested please submit your application to Citibank Indonesia at link below. Your resume will be treated confidentially.
CS1 -- CS2 -- CO -- TL1 -- TL2 -- TL3 -- TL4
