Second Level Specialist - Server - Jakarta Raya
Responsibilities
- Analyze and handle all issues which related to Server technical and quality issues in order to support the technical and quality solution in a proper manner and aligned with the prevailing procedure.
- Handle all special case unit problem which can not be solved by engineer that related to technical, product, and quality issue so as to meet customer expectation.
- Escalate all of the special case unit which related to quality issues to Asia Pacific team so as to achieve the compliance level.
- Provide recommended solution to On Site Service regarding special unit case to be repaired in order to meet the agreed level of SLA & CSI.
- Develop and provide technical training modules as curriculum needed in order to level up engineer and front liner’s skills
- Conduct training for product and technical update to engineer and technical group in order to improve their performance so as to support the achievement of department objective
- Perform random testing on RMA unit before sending to local vendor in order to ensure QC process by engineer accurately
- Review and conduct testing on new product in order to ensure the availability of information (specification & feature) and general trouble shooting of the new product
- Provide quality report (local and global) to be submitted to Superior for reviewing and decision making process
- Work closely with corporate sales in term of testing on unit, technical support, and unit installation in order to ensure availability of after sales service and brand awareness
- S1 graduated with major Information Technology and minimum GPA 3,0
- Experiences in handling server hardware with deep exposure in commercial project
- Proficient in maintain and fixing broken server hardware
- Good communication and interpersonal skill
- Experience in conducting training will be advantages
- Willing to work at night, as oer the requirement
- Excellent customer service
Responsibilities
- Prepare all documents which relates to customs clearance in order to ensure the clearance process is handled properly and timely.
- Assist Superior in monitoring freight cost based on forwarder invoice in order to ensure the expense of freight is within budget.
- Prepare insurance documentation based on PIB data in order to ensure the clearance process of the goods execute smoothly.
- Prepare insurance documentation for Lost case in order to ensure the claim process for Goods Loosing is smoothly.
- Check and calculate invoice based on related document before submitting to finance & accounting for payment process in order to avoid over payment.
- Perform administration of Stock Loan in order to ensure the return of stock loan to warehouse is on schedule.
- Female/Male, maximum of 30 years old
- Minimum Diploma degree majoring in management or administration from reputable University
- Min. 2 years experience in custom clearance (import section)
- Having good interpersonal skills
- Meticulous and detail-oriented
- Proactive, fast learner and able to work with minimum supervision
- Computer literacy
- Certified Custom will be an advantage
- Willing to work on Saturday
Mail Address