Coca-Cola Amatil Indonesia one of the leading manufactures and distributors of The Coca-Cola Company products in Indonesia, If you are a highly motivated passionate, dedicated and seek for development opportunity as well as challenges, we invite you to join Coca-Cola Amatil Indonesia in our Graduate Trainee Program – IT Department. Potential candidates must meet the following criterias:
IT Application Support Services Manager - Bekasi (Cibitung)
Responsibilities
- The role of IT Application Support Services Manager covers the responsibility to provide direction and technical expertise to the greater business in-line with company standards and will ensuring the team to deliver application and information availability according agreed Service Level Agreement.
- Provide leadership across all business operations in providing business application support and ensure correct information deliver to the business
- Provide accurate business information according to agreed Service Level to the production application that has been in production environment for supporting business operational
- Ensure application availability with minimum downtime to complete business needs
- Perform application monitoring of the application availability, identify performance improvement in order to record the information and share across with all related parties, internal and external IT
- Perform regularly Disaster Recovery Exercise that enables the recovery of the production environment in any urgent situation at agreed time duration by the business
- Administration of objects on the application and assignment of appropriate authority attributes and coordination of security and access to the system
- Review and analyze production metrics and put forth recommendations. Implement and track improvements. And Coordinate issues between production and development teams
- Manage the Technical relationship with the Outsourced Business Partner and works with business solution team and Technical team to ensure performance / availability of business application during normal working operations and critical periods
- Facilitate Incident / Emergency change management procedures in support of financial accounting month / quarter / year end periods, with Finance and the IT&S Support organization and 3rd parties. Also provide point of escalation and support for all technical issues related to Customer Service processes / applications
- Manage standard change management procedures for application enhancements within IT organization and 3rd parties
- Manage IT Help Desk and Problem Management within IT production environment to ensure IT Service delivery to the business within defined SLA's / standards
- To be successful in this position, you would be expected to have the following qualifications:
- Holding minimum Bachelor Degree from reputable university majoring Information Technology or other relevant studies
- Willing to be based in Cibitung, Bekasi
- Strong at IT Management skill especially at ITIL or CISA. SAP experience will be a significant plus point
- Excellent in Presentation, training and policy writing, also fluent verbal and written communication skills either in English or Bahasa is a must.
- Strong knowledge in database technology and business application
- Proven experience in the development, maintenance and support of the business application and IT Helpdesk management.
Responsibilities
- This position covers all Service Level Agreement, Maintenance, Follow-Up Action and Administration of Master files from the approved business applications across CCAI Functional Departments, CCAI Operations, and the National Office aligned with Master Data Management Standards and Protocols.
- This position aimed to ensure that CCAI business across Indonesia is supplied with excellent quality of data which is critical to ensure continuity of its business and to enable management & decision makers to rely and make strategic and tactical business decisions based on this high quality data.
Apart from the above duties, the incumbent will also be responsible to:
- Perform the operational of selective Master Data task which includes the following activities: request handling, maintenance, follow-up action with respective functions, filing and administration.
- Ensure that the Operational of Master Data maintenance and administration are performed according to the CCAI Standards and Protocols
- Ensure that the operational of Master Data is delivered within the agreed Service Level Agreement
- Work proactively with respective functions to ensure accuracy, completeness, and consistency of Master Data files.
- Regular analysis of Master Data to ensure data integrity and continuous improvement in existing process.
- Provide regular and ad-hoc report of Master Data
- Ideally, the successful candidates should have to following requirements:
- S1 (or equivalent) degree from computer or business administration discipline.
- A minimum 1 years work experiences in maintaining and administering high volume enterprise data
- Proven experience in supporting similar platform that currently used by CCAI (AS400, ORACLE, SAP, Lotus Notes and/or other enterprise systems) would be deemed as a significant plus
- Good common sense in understanding relevant business issues and the ability to stimulate results.
- Have solid experiences and/or exposure the concept of master file management at a medium to large organizations
- Team player and have a good sense of work prioritization
- Good communication skill both oral and written in both Bahasa Indonesia and English
- Discipline, fast learning, pay attention to detail, self driven personality
- Ability to assimilate and apply in timely manner new job information
- Able to accurately check the processes and result of a task.
- Be reliable person, proactive, open, honest and co-operative.
- Able to maintain stable performance under pressure.
- Willing to be located at Cibitung
- Able to work on night shift, after office hour, on weekend and public holiday based on the assigned schedule by immediate superior
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