Bank BII, we offer equal job opportunities to all of our staff, no matter what their career ambition might be. We take pleasure and pride in seeing our people achieve their personal target through hard work. With us, nobody can tell you how big you can grow, the only limit is the sky.
SQ Service Development Manager
Requirements:
- Bachelor Degree/ Master Degree from reputable university.
- Have 3 – 5 years experience in service area, local or multinational company.
- Have experience in Banking industry.
- Strong leadership skills to lead project across the business.
- Have very good analytical, logic and positive thinking.
- Have good knowledge in Banking and non Banking operations.
- High proficiency both in Bahasa and English.
- To set up and implement the service strategy to increase the service culture, service awareness and service development across BII
- To control and ensure that the quality of the service across BII achieve the Customer Satisfaction Survey Index which is already set by the business.
- Initiate, lead and drive Lean or improvement project across the Functions in Branches and Operations to increase their productivity.
- Improve the quality of service for Security, Customer Service, Teller and all people in Branches and Operations.
- Creating form / checklist tools to measure the service performance
Send letter of application together with CV and current photograph size 4 x 6 cm with writing position code as subject to email link below.
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